African Well | WATER WELL GROUP PTE. LTD.
Effective Date: 20/10/2026
Website: www.africanwell.com
Welcome to African Well.
African Well is operated by WATER WELL GROUP PTE. LTD., a company registered in Singapore, providing water well construction, water infrastructure, mosque construction, and related services across selected countries in Africa and Asia.
These Terms and Conditions govern all orders, purchases, projects, and related services provided through our website, authorized representatives, or other approved sales channels.
By placing an order, making a payment, or entering into a project agreement with African Well, the customer acknowledges and agrees to these Terms and Conditions.
These Terms should be read together with our Refund & Cancellation Policy, Privacy Policy, and any project-specific specifications or written agreements.
Where a project is contracted through a different legal entity, the applicable contracting entity and any different governing terms must be expressly identified in the customer’s order confirmation.
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection legislation.
African Well is a commercial contracting business specializing in the construction and arrangement of water infrastructure and related community projects.
Our services may include:
Payments to African Well are made in exchange for contracted goods and services. They are not charitable donations to African Well and should not be represented as tax-deductible charitable contributions unless expressly confirmed under an applicable legal arrangement.
Customers purchasing projects as gifts or on behalf of others are subject to the same contractual conditions.
Each project is subject to the specifications, pricing, and conditions communicated at the time of purchase.
Project specifications may include the country, well type, intended depth, pumping system, water storage capacity, estimated beneficiaries, and expected construction period.
Any stated well depth, expected number of beneficiaries, or anticipated water capacity may be an estimate unless expressly guaranteed in writing.
African Well may determine the most appropriate construction site in consultation with local contractors and communities.
The exact village or location may not be confirmed at the time of purchase unless specifically agreed in writing.
Photographs, videos, and illustrations used on our website are intended to demonstrate project types. Minor variations in materials, colors, equipment, and design may occur.
Material changes to the agreed project type, country, or principal functionality will be communicated to the customer and will require the customer’s agreement where appropriate.
All project prices will be displayed or communicated to customers before an order is confirmed.
Payment may be accepted through approved payment methods available on our website or through authorized payment arrangements.
Where installment payments are offered, the payment schedule and conditions will be confirmed separately.
Unless otherwise agreed, customers remain responsible for the full agreed project price in accordance with their payment schedule.
Construction may begin following receipt of the initial agreed payment, subject to the project’s specific conditions and any applicable cancellation rights.
African Well may temporarily suspend project activities where an agreed payment becomes overdue, after providing reasonable notice to the customer.
Any additional charges arising from customer-requested modifications must be disclosed and agreed before they are incurred.
Currency conversion fees and third-party banking charges may apply depending on the payment provider.
African Well offers customers a voluntary cancellation period of fourteen (14) calendar days from the date of order confirmation, provided that substantive project activities have not commenced.
During this period, customers may request cancellation without giving a reason and will receive a full refund if no qualifying project activities have begun.
Qualifying project activities may include:
If a customer expressly authorizes an earlier start and substantive work begins during the fourteen-day period, the voluntary full-refund entitlement may no longer apply.
Once substantive project activities have commenced, African Well is generally not required to accept a cancellation requested solely because the customer has changed their mind.
Any discretionary cancellation and refund at that stage will be assessed according to the work completed, reasonable project costs incurred, contractual commitments, and applicable law.
These restrictions do not remove a customer’s rights where African Well fails to provide the contracted services or where a refund or other remedy is required by law.
Full details are provided in our separate Refund & Cancellation Policy.
All construction periods displayed on our website or communicated by our representatives are estimates unless expressly confirmed as binding deadlines in writing.
Actual completion times vary depending on the project type, country, site conditions, and operational circumstances.
Delays may arise from:
African Well will make reasonable efforts to inform customers of material delays and provide revised estimated timelines where reliable information is available.
A delay does not automatically constitute a failure to perform the contract. However, the customer’s applicable rights in the event of excessive delay, non-performance, or cancellation remain unaffected.
Water well construction is dependent on local geological, environmental, and practical conditions.
African Well may make reasonable technical or operational modifications necessary to complete a project safely and effectively.
Such modifications may include adjustments to drilling depth, equipment configuration, materials, construction methods, or the precise site location.
Minor changes that do not materially reduce the agreed project’s value or functionality may be made without obtaining additional consent.
Where a substantial modification becomes necessary, African Well will communicate the proposed change and seek the customer’s agreement.
If a substantially different project is proposed and the customer does not agree, the parties will discuss an appropriate alternative or cancellation arrangement in accordance with applicable law.
African Well makes reasonable efforts to construct functional water wells suitable for the agreed purpose, taking account of local conditions and available technical information.
However, groundwater is a naturally occurring resource influenced by factors beyond the complete control of any construction company.
These factors include:
African Well cannot guarantee that groundwater levels, output, or water quality will remain unchanged indefinitely after construction.
Water quality testing, treatment, or certification will be provided where expressly included in the project specifications or required by applicable law.
A completed water well should not be assumed to have certified potable water unless appropriate testing or certification has been completed.
This section does not exclude liability for defective workmanship, failure to meet agreed specifications, or non-compliance with applicable legal requirements.
Upon completion, African Well will arrange the documentation agreed for the relevant project.
Depending on the project package, this may include:
Documentation may be delivered electronically, including through email, messaging services, or secure file-sharing links.
The format, quantity, and delivery method will depend on the project specifications and local circumstances.
Delivery of the agreed completion documentation will normally constitute evidence that the construction project has been completed.
However, documentation does not prevent a customer from raising a legitimate complaint concerning incomplete, defective, or non-conforming work.
African Well may limit the disclosure of precise location information or identifiable images where reasonably necessary for privacy, security, or legal compliance.
Where included in the purchased package, customers may request a name, dedication, or short message to appear on the project plaque.
Customers are responsible for providing accurate wording and verifying spelling before final approval.
Once a personalized plaque has been manufactured or installed, subsequent customer-requested changes may result in additional charges.
African Well reserves the right to decline wording that is unlawful, discriminatory, offensive, or otherwise inappropriate for the project location.
African Well may offer post-construction updates to help customers understand the continued operation and condition of their completed projects.
Such updates may include photographs, videos, status reports, or information received from local contractors.
The number, timing, and duration of any included post-construction updates will be determined by the customer’s purchased package or written order confirmation.
Unless expressly stated otherwise, purchasing a water well does not include unlimited or lifetime updates, inspections, or maintenance services.
Follow-up services depend on the continued availability of local contractors, safe site access, and African Well’s operational presence or suitable service arrangements in the relevant area.
Any agreed follow-up service component included in the purchase price will be treated separately from the cost of completed construction when assessing refunds for unavailable future services.
The unavailability of an optional or agreed follow-up update does not, by itself, mean that a successfully completed water well must be refunded in full.
Any applicable partial refund will be determined under Section 15 and the Refund & Cancellation Policy.
Water wells are physical infrastructure and may require routine maintenance throughout their operational lives.
Where periodic maintenance visits or inspections are expressly included in a customer’s project package, African Well will make reasonable efforts to arrange those services during the agreed period.
Routine maintenance may involve checking pumping equipment, assessing functionality, identifying visible wear, or coordinating necessary repairs.
The scope of included maintenance does not necessarily cover every replacement part, repair, damage event, or operational expense.
After the applicable warranty or maintenance service period ends, responsibility for routine operation, maintenance, and repairs generally rests with the local beneficiary, community, owner, or responsible operator, subject to any separately agreed arrangements.
Customers may request additional maintenance through African Well. Such services are subject to availability, feasibility, and separate pricing.
African Well provides a limited construction and workmanship warranty of two (2) years from the documented date of project completion, unless a different warranty period is expressly agreed for a particular project.
This warranty applies to defects arising from construction workmanship, installation, or materials supplied as part of African Well’s contracted works, subject to the agreed project specifications and applicable law.
Where a valid warranty defect is reported, African Well will assess the available evidence and arrange an appropriate corrective measure.
Corrective measures may include inspection, repair, replacement of a defective component, or another reasonable remedy suited to the circumstances.
The warranty does not ordinarily cover damage or failure caused by:
Claims should be submitted to info@africanwell.com with the order number, a description of the issue, and available supporting photographs or videos.
African Well may request additional information or arrange an inspection where reasonably necessary.
If physical access to the project is restricted, alternative methods of assessment or resolution may be considered.
Nothing in this section removes mandatory legal warranties or remedies that apply to the customer.
In addition to the limited workmanship warranty, African Well provides a three (3) year operational guarantee for qualifying hand-pump water well projects, consistent with the specifications applicable to those projects.
The operational guarantee applies under normal conditions of use, with reasonable care and maintenance.
Where a qualifying well ceases functioning during the guaranteed period, African Well will assess the reported failure and determine whether corrective action is required under the guarantee.
The guarantee does not constitute an unconditional promise that groundwater supply, water quality, or all environmental conditions will remain unchanged for three years.
Failures resulting from causes specifically excluded under the agreed guarantee, such as deliberate damage, abnormal use, or independent environmental changes, may fall outside its coverage.
Where the guarantee applies, African Well will provide an appropriate remedy, taking account of technical feasibility, site accessibility, the cause of failure, and applicable law.
The three-year operational guarantee and the two-year workmanship warranty are separate commitments. Expiry of the workmanship warranty does not automatically terminate a still-applicable operational guarantee.
African Well operates in multiple countries and may rely on local contractors, suppliers, and operational partners.
Due to changing circumstances, African Well may temporarily suspend or permanently discontinue its operations in a specific country, region, district, or project area.
Such circumstances may include:
Where the contracted construction work has been successfully completed and the agreed initial completion documentation has been provided, the subsequent discontinuation of African Well’s operations in the relevant country or region does not, by itself, entitle the customer to a full refund of the original construction price.
The completed construction and any future follow-up services will be considered separately.
Where African Well can no longer provide the agreed post-construction updates or routine follow-up services, the customer may qualify for a partial refund of the allocated unused follow-up service component.
For eligible orders with such follow-up services included, African Well’s standard service-discontinuation refund schedule is:
The applicable amount reflects the service component identified in the relevant order and is not an additional charge to the customer.
These amounts apply to the agreed post-construction service refund arrangement, not as a limit on other legally available remedies. Where the agreed value of undelivered services or mandatory law requires a greater refund, the customer’s applicable entitlement will prevail.
Discontinuation of operations may also affect African Well’s ability to arrange on-site inspections, physical repairs, replacement parts, or other warranty-related services.
Where a warranty or operational guarantee remains valid, African Well will assess any reported claim and consider reasonably available alternatives, including assistance through another qualified contractor, alternative corrective arrangements, or an appropriate monetary remedy where required.
The discontinuation of local operations does not automatically extinguish warranty obligations or remove legal rights that cannot be excluded.
The USD $30–$50 refund arrangement for follow-up services does not replace or limit remedies owed for valid warranty defects.
African Well will make reasonable efforts to notify affected customers when a permanent discontinuation materially affects services that remain contractually due.
Notifications may be provided by email, website announcement, or another available communication channel.
African Well cannot guarantee that every customer will receive a personal notification where contact details are outdated or communications are disrupted by circumstances beyond its control.
If African Well determines that an ongoing project can no longer be completed as originally agreed, it will review the project’s status and communicate the available options to the customer.
Depending on the circumstances, these may include:
African Well will not unilaterally substitute a materially different country or project type without the customer’s agreement.
Where a project cannot be delivered, the refund or settlement will take account of the services actually supplied, reasonable documented costs where lawfully recoverable, the reason for non-performance, and the customer’s applicable legal rights.
A project that has never been completed is not treated as a successfully completed project for the purposes of the post-construction refund provisions.
African Well shall not be responsible for a delay or failure to the extent that performance is prevented or materially hindered by an event beyond its reasonable control, subject to applicable law.
Such events may include natural disasters, war, armed conflict, civil unrest, epidemics, government restrictions, border closures, severe weather, transportation disruption, or other comparable circumstances.
African Well will make reasonable efforts to mitigate the consequences of such events and resume affected services where reasonably possible.
Where disruption is prolonged or performance becomes impossible, the parties will review whether the project can continue, be modified by agreement, or be terminated with an appropriate settlement.
This clause does not automatically permit African Well to retain the entire purchase price for services that it has not delivered, nor does it exclude mandatory consumer remedies.
African Well may engage independent local contractors, subcontractors, technicians, suppliers, and community representatives to perform project activities.
African Well remains responsible for its contractual obligations to the customer, subject to these Terms and applicable law.
Completed water wells are generally intended for the use and benefit of designated local communities, institutions, or beneficiaries.
Unless expressly agreed otherwise, purchasing or sponsoring a project does not grant the customer ownership of the land, groundwater, water rights, or completed infrastructure.
The use, ownership, and management of the completed infrastructure may be subject to local law and arrangements with the relevant beneficiary or community.
African Well may create and retain photographs, videos, project reports, and other documentation in connection with its services.
Such materials may be shared privately with customers as part of the agreed project deliverables.
Any public or promotional use of images containing identifiable individuals will be subject to applicable privacy and data protection requirements.
Customers may request corrections to inaccurate personal details in project documentation, subject to practical limitations and applicable law.
Our processing of customer personal information is governed by our Privacy Policy.
To the maximum extent permitted by applicable law, African Well shall not be liable for indirect or consequential losses that are not reasonably foreseeable or legally recoverable in connection with the relevant contract.
Where legally permissible and reasonable in the circumstances, African Well’s aggregate contractual liability relating to a particular project shall not exceed the amount paid by the customer for that project.
This limitation does not apply to liability that cannot lawfully be excluded or restricted, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
It also does not remove mandatory consumer remedies or otherwise excuse African Well from complying with its core contractual obligations.
Any limitation or exclusion of liability is subject to the requirements of applicable Singapore law, including statutory requirements of reasonableness where relevant, and any overriding mandatory laws applicable to the transaction.
Customers are encouraged to contact African Well directly with any complaint concerning an order, construction project, delay, documentation, maintenance, or warranty matter.
Complaints should include the customer’s name, order number, a clear description of the issue, and relevant supporting information.
African Well will make reasonable efforts to investigate complaints and seek an appropriate resolution.
Where a dispute cannot be resolved through customer service, the parties may seek resolution through direct negotiation, mediation where mutually agreed, or the appropriate legal process.
Nothing in this section prevents customers from exercising statutory rights to seek assistance or legal remedies.
Unless a different contracting entity or governing law is expressly identified in the written project agreement, these Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore.
Subject to applicable mandatory consumer protection laws and jurisdictional requirements, the courts of Singapore shall have non-exclusive jurisdiction in relation to disputes arising from these Terms.
Customers retain any mandatory legal protections available to them under laws that cannot lawfully be excluded by a contractual choice of governing law.
African Well may revise these Terms and Conditions from time to time to reflect operational, legal, or service-related changes.
Updated Terms will be published on our website with a revised effective date.
Unless expressly agreed with the customer or otherwise permitted by applicable law, changes will apply prospectively to new orders and will not retrospectively remove contractual rights or guarantees under previously accepted orders.
African Well may retain earlier versions of these Terms for recordkeeping and dispute resolution purposes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
Any failure by African Well to enforce a particular provision does not constitute a permanent waiver of that provision.
These Terms, together with the relevant order confirmation, agreed project specifications, and incorporated policies, form the agreement between African Well and the customer concerning the purchased services.
Any materially different agreement must be confirmed in writing by an authorized African Well representative.
For questions, cancellation requests, warranty claims, or formal complaints, please contact:
African Well
Operated by WATER WELL GROUP PTE. LTD.
68 Circular Road, #02-01
Singapore 049422
Email: info@africanwell.com
Telephone: +44 7403 672195
Website: www.africanwell.com
African Well remains committed to providing reliable water infrastructure services, maintaining transparent customer communication, and fulfilling its contractual responsibilities in accordance with applicable law.
