Introduction
African Well respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information provided through our website and services.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Billing information
- Project details and plaque information
- Information submitted through contact forms or customer support requests
How We Use Your Information
We use your information to:
- Process and manage orders
- Communicate with customers
- Provide project updates and completion documentation
- Respond to inquiries and support requests
- Comply with legal obligations
Payment Information
Payments are processed through trusted third-party payment providers. African Well does not store complete credit card or payment card information on its servers.
Sharing Information
We do not sell, rent, or trade personal information.
Information may be shared with contractors, project partners, payment providers, and service providers only when necessary to complete purchased services or comply with legal requirements.
Project Documentation
Project Documentation
To verify project completion, African Well may collect and share project-related documentation, including photographs, videos, GPS coordinates, and completion reports with the customer who purchased the project.
Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will comply with such requests where legally permitted.
Changes to This Policy
African Well may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective upon publication.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the contact information provided on our website.